General Terms and Conditions

The contract concluded on the basis of this document is not registered (it is not accessible afterwards, the conclusion of the contract is evidenced by the order data), it is concluded by a declaration of implied conduct, it is not a written contract, it is originally written in Hungarian, it does not refer to a code of conduct. In case of any questions regarding the operation of the webshop, ordering and delivery process, please contact us at the contact details provided.

These GTC apply to the legal relations on the Service Provider’s website ( and its subdomains. These GTC are permanently available (and can be downloaded and printed at any time) from the following website:


User: any natural or legal person or entity that uses the Service Provider’s services and enters into a contract with the Service Provider.

Consumer: a User who is a natural person acting outside the scope of his/her profession, self-employment or business activity.

Business: a person acting in the course of his/her profession, self-employment or business.

Service Provider: a natural or legal person or unincorporated organisation providing information society services, who provides services to the User, who concludes a contract with the User.

1. Service provider details

Name of the service provider: Kft.
The registered office of the service provider (and the place of complaint handling): 1115 Budapest, FRAKNÓ UTCA 16/B. 6th floor , door number 20
The contact details of the service provider and the e-mail address regularly used for contacting customers:
Company registration number of the service provider: 01-09-408632
EU VAT number of the provider: HU32138867
Name of registering authority/authorising authority and licence number (if any): National Tax and Customs Administration
Phone number of the service provider: +36305138964
Language of the contract: English (original: Hungarian)
Name, address and e-mail address of the hosting provider:

Kinsta Inc.
8605 Santa Monica Blvd #92581
West Hollywood,
CA 90069 United States,

2. Basic provisions

2.1. The issues not regulated in these GTC and the interpretation of these GTC shall be governed by Hungarian law, in particular with regard to the Hungarian Civil Code of 2013. V of 2001 (the “Civil Code”) and Act No. CVIII. (Elker. tv.), and the detailed rules of contracts between consumers and businesses (45/2014. (II. 26.) Korm. the provisions of the Regulation. Specific products are subject to the relevant sectoral legislation. The mandatory provisions of the applicable law shall apply to the parties without any specific clause.

2.2. These GTC shall be effective from 22 June 2022 and shall remain in force until revoked. The Service Provider will publish any changes to these GTC on the website and will notify registered/previously registered Users of the changes by e-mail. The amendments do not affect previously concluded contracts, i.e. the amendments do not have retroactive effect.

2.3. The Service Provider reserves all rights with respect to the website, any part thereof and the content displayed thereon, as well as the distribution of the website. You may not download, electronically store, process or sell the content of the website or any part thereof without the written consent of the Service Provider.

2.4. The Service Provider shall not be liable for the sale or purchase of products published on other websites not linked to the Service Provider and not operated by the Service Provider.

3. Registration/purchase

3.1. The User is obliged to provide his/her own real data when requesting/ordering/subscribing to the service. In case of false or unrelated data provided during the service request/order/subscription, the resulting electronic contract is null and void or, if it disguises another contract, the rights and obligations of the parties shall be assessed on the basis of the disguised contract. The Service Provider excludes its liability if the User uses its services on behalf of another person, using the data of another person.

3.2. The Service Provider shall not be liable for any delivery delays or other problems or errors caused by incorrect and/or inaccurate data provided by the User. However, the Service Provider informs the Users that after consultation and clear identification with the User, the erroneously entered data may be corrected in the order, so that billing and delivery are not hindered.

3.3. The Service Provider shall not be liable for any damages resulting from the User forgetting his/her password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site).

4. Range of products and services available for purchase and prices

4.1. The products displayed can be ordered online (in some cases by phone) from the online shop. The prices displayed for the products are in EUR, gross prices (i.e. they include the VAT applicable according to the delivery address provided for by law or, if the Service Provider invoices VAT-free, the prices are the amounts payable), but do not include charges related to delivery and payment. No extra packaging costs will be charged, unless the User requests decorative or other special packaging.

4.2. In the webshop, the Service Provider shall provide detailed information on the name and description of the product, and display a photo of the product (if possible).

4.3. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration. When setting promotional prices, the Service Provider shall act lawfully, in compliance with the rules of Joint Decree 4/2009 (I. 30.) NFGM-SZMM on the detailed rules for the indication of the selling price and unit price of products and the fees for services.

4.4. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Webshop interface, or a “0” EUR or “1” EUR price due to a system error, the Service Provider is not obliged to confirm the order at the incorrect price, but has the option to reject the offer and offer to confirm the correct price, in the knowledge of which the User has the right not to accept the modified offer. By incorrect price we mean a price at which the contractor does not have the contractual will to enter into a contract. According to Act V of 2013 on the Civil Code (Civil Code), a contract is formed by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. if there is no mutual and unanimous declaration of the parties’ will, there is no valid contract, which would give rise to rights and obligations.

5. How to order

5.1. After registration, the user logs in to the webshop and/or can start shopping without registration.

5.2. The user sets the number of products to be purchased.

5.3. User adds the selected products to the shopping cart. The user can view the contents of the cart at any time by clicking on the “cart” icon.

5.4. If you do not want to buy any more products, check the number of items you want to buy. Click on the “delete – X” icon to delete the contents of your shopping cart. To finalize the quantity, the User clicks on the “update” icon.

5.5. The user enters the delivery address and then the delivery/payment method, of which the types are:

5.5.1. Payment methods:

Cash on delivery: if the ordered product is delivered by courier, the User has the option to pay the total amount of the order to the courier by credit card upon receipt of the ordered product(s).

Online payment by credit card: the User has the possibility to pay the total amount of the order online by credit card through the secure payment system of the financial service provider used by the Service Provider.

5.5.2. Delivery methods:

– Home delivery by Poštový kuriér – Home delivery by CZ PPL – Home delivery by Sameday – Home delivery by InPost – Home delivery by Econt – Home delivery – Home delivery by CTT – Home delivery by Bpost – Home delivery by Colis Prive – Home delivery by AnPost – Home delivery by Zeleris
– Home delivery by PostNord – Home delivery by DHL

All shipping prices will be calculated on the checkout page based on the shipping address.

5.6. The total amount payable includes all costs based on the order summary and confirmation letter. User of the Civil Code. 6:127. 6:127 of the Civil Code, the User is obliged to verify without delay that the quality and quantity of the ordered product(s) are appropriate. The product(s) are delivered on working days between 8am and 5pm.

5.7. After entering the data, the User can click on the “send order” button to send his order, but before that he can check the data once again, or send us an e-mail with any other request related to the order.

5.8. By placing an order, the User acknowledges that pursuant to Article 15 and other conditions (e.g. Article 20) of Government Decree 45/2014 (26.II.), the order shall create a payment obligation.

5.9. Correction of data entry errors: in any case, before completing the order process, the User can go back to the previous phase and correct the data entered. In detail: during the ordering process, it is possible to view and modify the contents of the cart, if the cart does not contain the quantity you wish to order, you can enter the number of items in the data entry field in the quantity column and press the “update” button. If the User wishes to delete products in the shopping cart, he/she clicks on the “X” “delete” button. During the ordering process, the User has the possibility to correct/delete the entered data. Users have the possibility to request the correction of any errors by phone or e-mail even after the order has been sent.

5.10. User will receive an e-mail confirmation after sending the order. If this confirmation is not received by the User within a reasonable period of time, depending on the nature of the service, but not later than 48 hours from the date of sending the User’s order, the User shall be released from the obligation to make an offer or to enter into a contract. The order and its confirmation shall be deemed to have been received by the Service Provider or the User at the time when it is made available to the latter. The Service Provider excludes its liability for confirmation if the confirmation is not received in time because the User has entered the wrong e-mail address during registration or because the storage space of the account is full and cannot receive messages.

5.11. The User acknowledges that the confirmation referred to in the previous point is only an automatic confirmation and does not constitute a contract. The contract shall be concluded when the Service Provider notifies the User of the details of the order and its expected fulfilment by e-mail following the automatic confirmation mentioned in the previous point.

6. Processing and fulfilling the order

6.1. Orders are processed during working hours. It is also possible to place an order outside the times indicated for processing the order, if it is placed after the end of working hours, it will be processed the following day. The Service Provider’s customer service will always confirm electronically when it can fulfil your order.

6.2. General deadline for performance, within 2-9 working days of the conclusion of the contract.

6.3. On the basis of the sales contract, the Service Provider is obliged to transfer the ownership of the item, the User is obliged to pay the purchase price and take delivery of the item. The User may modify or cancel his/her order until the seller delivers it to the shipping company, after which the User acknowledges that he/she can only exercise his/her right of withdrawal to modify or cancel the order.

6.4. If the seller is a business and the buyer is a consumer and the seller undertakes to deliver the goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk of loss or damage passes to the buyer at the time of delivery to the carrier if the carrier was hired by the buyer, provided that the carrier was not recommended by the seller.

6.5. In the event of delay by the Service Provider, the User is entitled to set a grace period. If the seller does not perform within the grace period, the buyer has the right to withdraw from the contract.

6.6. The User may withdraw from the contract without notice if.
a) the Service Provider has refused to perform the contract; or
(b) the contract should have been performed at the time agreed by the parties or by reason of the recognisable purpose of the service and not at any other time.

6.7. If the Service Provider fails to fulfil its contractual obligation because the product specified in the contract is not available, the Service Provider shall immediately inform the User thereof and immediately refund the amount paid by the User, and shall ensure that the User asserts its other rights provided by law in the event of defective performance.

6.8. The Service Provider draws the Users’ attention to the fact that if the User does not take delivery of the ordered product(s) (regardless of the payment method), the User is in breach of contract and is in default according to 6:156. Article 6:156 (1) of the Civil Code.

This means that the Service Provider will, under the rules of the “no-order” principle, if the Consumer does not indicate his/her intention to withdraw (and does not declare whether he/she wishes to take delivery of the product(s) ordered), charge the Users for the normal storage costs and the delivery costs (there and back) of the product(s).

Users are reminded that the Service Provider will use the assistance of its lawyers in order to enforce the legal claims arising from the breach of contract, so the User will also be liable for any other (legal) costs (including the fees for the order for payment procedure).

7. Right of withdrawal

7.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules for contracts between consumers and businesses, the consumer has the right of withdrawal without giving a reason.

The consumer may exercise her/his right of withdrawal or cancellation

a) in the case of a contract for the sale of goods

aa) of the product,

ab) in the case of the sale of several products, if the supply of each product takes place at different times, the last product supplied,

(ac) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,

ad) if the product is to be supplied regularly within a specified period, the first service,

within thirty days of the date of receipt by the consumer or a third party other than the carrier and indicated by the consumer.

If the Service Provider does not comply with this information, the 30-day withdrawal period is extended by twelve months. If the Service Provider gives the information after the expiry of 30 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the period for withdrawal is 30 days from the date of the communication of this information.

7.2. The Consumer may exercise the right of withdrawal by making a clear statement to that effect or by using the sample declaration form set out in Annex 2 to Government Decree 45/2014 (26.II.26.) or by filling in the online form at the following link:

7.3. The period for exercising the right of withdrawal expires 30 days after the date on which the Consumer or a third party other than the carrier and indicated by the Consumer takes delivery of the goods.

7.4. The consumer may also exercise her/his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

7.5. The cost of returning the product must be borne by the Consumer, the company has not undertaken to bear this cost.

7.6. In case of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product.

7.7. The Consumer shall not have the right of withdrawal in the case of a non-prefabricated product which has been manufactured on the basis of instructions or at the express request of the Consumer or a product which is clearly personalised for the Consumer.

7.8. The Consumer may also not exercise the right of withdrawal

a. in the case of a contract for the provision of a service, after the whole of the service has been provided, if the undertaking has begun to provide the service with the express prior consent of the Consumer and the Consumer has acknowledged that he/she will lose the right to withdraw from the contract after the whole of the service has been provided;
b. for a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period during which the right of withdrawal may be exercised;
c. perishable or short-lived products;
d. for sealed products that cannot be returned after opening after delivery for health or hygiene reasons;
e. in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
f. an alcoholic beverage the real value of which is dependent on market fluctuations beyond the control of the undertaking and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
g. in the case of a contract for a service where the undertaking visits the consumer at the express request of the consumer for urgent repair or maintenance work;
h. for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the Consumer has opened the packaging after delivery;
i. for newspapers, periodicals and periodicals, with the exception of subscription contracts;
j. for contracts concluded by public auction;
k. for contracts for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of housing services, where a deadline or period for performance has been specified in the contract;
l. in respect of digital content provided on a non-tangible medium, if the undertaking has begun performance with the express prior consent of the Consumer and the Consumer has, at the same time as giving such consent, acknowledged that he/she loses the right of withdrawal once performance has begun.

7.9. The Service Provider shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, without delay, but no later than fourteen days after becoming aware of the withdrawal. However, the Service Provider shall be entitled to a right of retention.

7.10. The refund will be made using the same payment method as the original transaction, unless the Consumer explicitly agrees to a different payment method; no additional costs will be charged to the Consumer as a result of using this refund method.

7.11. The Consumer must return the goods or deliver them to the Service Provider’s address without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider.

7.12. If the consumer withdraws in writing, it is sufficient to send the withdrawal notice or fill in the“online withdrawal request” within 30 days.

7.13. The consumer complies with the time limit if he/she returns or hands over the product(s) before the 14-day period has expired. The return is deemed to have been completed on time if the consumer sends the product before the deadline.

7.14. The consumer bears only the direct cost of returning the product.

7.15. The Service Provider is not obliged to compensate the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider.

7.16. The Service Provider may withhold the refund until the goods(s) have been returned or the Consumer has provided proof that they have been returned, whichever is the earlier.

7.17. If the Consumer wishes to exercise his/her right of withdrawal, he/she may do so in writing (using the enclosed form), by telephone or in person at one of the Service Provider’s contact details. If you notify us in writing by post, we will take into account the date of posting, and if you notify us by telephone, we will take into account the date of your telephone call. You may return the ordered product to the Service Provider by post or courier.

7.18. The consumer is liable only for depreciation resulting from use beyond that necessary to establish the nature, characteristics and functioning of the product.

7.19. The detailed rules of contracts between consumers and businesses are set out in Government Decree 45/2014 (II.26.) regulation is available here .

7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here

7.21. The Consumer may also contact the Service Provider with other complaints using the contact details provided in these GTC.

7.22. The right of withdrawal is only available to Users who are consumers within the meaning of the Civil Code.

7.23. The right of withdrawal does not apply to a business, i.e. a person acting in the course of his or her profession, self-employed occupation or business activity.

7.24. The procedure for exercising the right of withdrawal:

7.24.1. If the Consumer wishes to exercise the right of withdrawal, he/she must notify the Service Provider of his/her intention to withdraw by contacting the Service Provider.

7.24.2. The consumer can exercise his right of withdrawal within the time limit if he sends his notice of withdrawal before the expiry of the 30th day after receipt of the product. If you withdraw in writing, you only need to send the withdrawal form or fill in the online form (link: within 30 days. In the case of notification by post, the date of posting will be taken into account, in the case of notification by email or fax, the date of sending the email or fax will be taken into account.

7.24.3. In case of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider’s address (Naphegy köz 20. Biatorbágy 2051, Hungary) without delay, but no later than 14 days from the date of the notification of withdrawal. The deadline is considered met if you send the product before the 14-day deadline (i.e. it does not have to arrive within 14 days). The customer shall bear the costs incurred for the return of the goods due to the exercise of the right of withdrawal.

7.24.4. However, the Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

7.24.5. In the case of a sale of several products, if the delivery of each product takes place at a different time, the buyer may exercise the right of withdrawal within 30 days of the last product delivered or, in the case of a product consisting of several lots or pieces, of the last lot or piece delivered.

8. Warranty

Incorrect performance

The debtor is in default if the service does not meet the quality requirements laid down in the contract or by law at the time of performance. The obligor is not in default if the person entitled knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract.

Any clause in a contract between a consumer and an undertaking which derogates from the provisions of this Chapter relating to the warranty of fitness for use and the guarantee to the detriment of the consumer shall be null and void.

Business User: a person acting in the course of his/her profession, self-employment or business.

Accessories warranty

8.1. In which cases can the User exercise the right to a warranty?

In the event of defective performance by the Service Provider, the User may assert a claim for warranty against the Service Provider in accordance with the rules of the Civil Code.

8.2. What are the User’s rights under a warranty claim?

The User may, at his/her option, make the following warranty claims: request repair or replacement, unless the fulfilment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfilment of his/her other claim. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or, as a last resort, withdraw from the contract. The User may transfer from one warranty right to another, but the cost of such transfer shall be borne by the User, unless it was justified or the company gave a reason for it.

The consumer is also entitled to claim a proportionate reduction of the consideration or to terminate the sales contract, according to the seriousness of the breach of contract, if.

(a) the undertaking has not carried out the repair or replacement, or has carried out the repair or replacement but has not dismantled and reinstalled the goods in whole or in part, or has refused to make the goods conform to the contract;

(b) there is a repeated failure to perform, despite the undertaking’s attempts to bring the goods into conformity with the contract;

c) the defect in performance is of such gravity as to justify immediate price reduction or immediate termination of the sales contract; or

(d) the trader has not undertaken to bring the goods into conformity with the contract or it is clear from the circumstances that the trader will not bring the goods into conformity with the contract within a reasonable time or without significant detriment to the consumer.

If the consumer wishes to terminate the sales contract on the grounds of defective performance, the onus is on the business to prove that the defect is insignificant.

The consumer has the right to retain all or part of the remaining purchase price, in proportion to the seriousness of the breach of contract, until the trader has fulfilled his obligations regarding the conformity of the performance and the lack of conformity.

The reasonable time limit for repair or replacement of the goods shall be calculated from the date on which the consumer has notified the business of the lack of conformity.

The consumer must make the goods available to the trader in order to have them repaired or replaced.

The business must ensure the return of the replaced goods at its own expense. Where the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.

The reduction of the consideration is proportionate if it is equal to the difference between the value of the goods to which the consumer is entitled in the event of performance of the contract and the value of the goods actually received by the consumer.

The consumer’s right of withdrawal from a sales contract may be exercised by means of a declaration addressed to the business, expressing the decision to withdraw.

If the lack of conformity affects only a specified part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are fulfilled in respect of those goods, the consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired with them if the consumer cannot reasonably be expected to keep only the goods which are in conformity with the contract.

If the consumer terminates the contract of sale in its entirety or in respect of some of the goods supplied under the contract of sale, then

(a) the consumer must return the goods concerned to the trader at the trader’s expense; and

(b) the trader must reimburse the consumer the price paid for the goods concerned as soon as he has received the goods or the proof of their return.

8.3. What is the time limit for the User to claim under the warranty?

The User (if he/she is a consumer) must report the fault immediately after its discovery, but not later than two months after the discovery of the fault. Please note, however, that you cannot claim any rights under the warranty beyond the two-year limitation period (1 year for business or second-hand products) from the date of performance of the contract. (In the case of products with an expiry date, the warranty is valid until the end of the expiry date).

If, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or digital services for a specified period, the business is liable for any defect in the goods in relation to the digital content or digital services if the defect

(a) for continuous supply for a period of not more than two years, within two years of the supply of the goods; or

b) for continuous service of more than two years, for the entire duration of the continuous service

occurs or becomes recognisable.

8.4. Who can you claim against?

The User may assert a warranty claim against the Service Provider.

8.5. What are the other conditions for exercising your rights under the warranty (if you are a Consumer)?

Within 1 year from the date of performance, the User may assert a warranty claim on the basis of the defect, provided that the User proves that the product or service was provided by the company operating the webshop. However, after 1 year from the date of performance, the User shall prove that the defect detected by the User existed at the time of performance.

Product Warranty

8.6. In which cases can the Consumer exercise his right to a product warranty?

In the event of a defect in a movable item (product), the Consumer may, at his/her option, claim under the warranty for accessories or the product warranty.

8.7. What rights does a Consumer have under a product warranty claim?

As a product warranty claim, the Consumer may only request the repair or replacement of the defective product.

8.8. In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

8.9. What is the deadline for the Consumer to claim under the product warranty?

The Consumer has two years from the date the product was placed on the market by the manufacturer to claim under the product warranty. After this time limit, you lose this right.

8.10. Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your right to claim under a product warranty against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the Consumer must prove the defect of the product.

8.11. In which cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:
– manufactured or marketed the product for purposes other than its business, or
– the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
– the defect in the product results from the application of a legal or regulatory requirement.
The manufacturer (distributor) only needs to prove one reason for exemption.
Please note that you may not claim both a warranty for accessories and a product warranty for the same defect at the same time. However, if your product warranty claim is successful, you can enforce your warranty claim against the manufacturer for the replaced product or repaired part.

8.12. The Service Provider is not liable for damages resulting from incorrect or negligent handling, excessive use or other than the specified use, or other improper use of the products after the risk of damage has passed.

9. Procedure in the event of a warranty claim (for users who are consumers)

9.1. In a contract between a consumer and an undertaking, the agreement of the parties may not derogate from the provisions of the Regulation to the detriment of the consumer.

9.2. The onus is on the consumer to prove that the contract has been concluded (with an invoice or even just a receipt).

9.3. The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider (Civil Code, § 6:166).

9.4. The Service Provider shall keep a record of the warranty or guarantee claims notified to it by the Consumer.

9.5. A copy of the report shall be made available to the Consumer without delay in a verifiable manner.

9.6. If the Service Provider is unable to declare the enforceability of the Consumer’s warranty or guarantee claim at the time of its notification, it shall notify the Consumer of its position within five working days in a verifiable manner, including the reasons for the rejection of the claim and the possibility of recourse to the conciliation body.

9.7. The Service Provider shall keep the minutes for three years from the date of their recording and shall produce them at the request of the supervisory authority.

9.8. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider shall inform the consumer of the expected duration of the repair or replacement. The information shall be provided, subject to the consumer’s prior consent, by electronic means or by any other means capable of evidencing receipt by the consumer.

10. Miscellaneous provisions

10.1. The Service Provider may use an intermediary to fulfil its obligations. You are fully liable for its unlawful conduct, as if you had committed the unlawful conduct yourself.

10.2. If any part of these GTC becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

10.3. If the Service Provider does not exercise its rights under the GTC, the failure to exercise such rights shall not be considered a waiver of such rights. Any waiver of any right is valid only upon express written declaration to that effect. The fact that the Service Provider does not strictly adhere to a material term or condition of the GTC on one occasion does not mean that it waives its right to insist on strict adherence to that term or condition in the future.

10.4. The Service Provider and the User shall try to settle their disputes amicably.

10.5. The Parties stipulate that the Service Provider’s webshop is located in Hungary and its maintenance is carried out here. As the Site can be visited from other countries, users expressly acknowledge that the governing law in the relationship between the user and the Service Provider is Hungarian law. If the user is a Consumer, the court of the defendant’s (Consumer’s) domicile shall have exclusive jurisdiction over the Consumer in disputes arising from this contract pursuant to Article 26 (1) of the Civil Code.

10.6. The Service Provider does not apply different general terms and conditions of access to the products in the webshop for reasons related to the User’s nationality, place of residence or domicile.

10.7. The Service Provider shall not apply different conditions to the payment transaction for the payment methods accepted by it for reasons related to the nationality, residence or place of establishment of the User, the place of holding of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the Union.

10.8. The service provider complies with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 December 2018 on combating unjustified territorial restrictions of content and other forms of discrimination based on the nationality, residence or domicile of the customer within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.

11. Complaints handling procedure (for users who are consumers)

11.1. Our store aims to fulfil all orders with the right quality and to the full satisfaction of the customer. If the User still has a complaint about the contract or its performance, he/she may communicate it by telephone, e-mail or letter.

11.2. The Service Provider will investigate the oral complaint immediately and remedy it as necessary. If the customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position on the complaint and shall provide a copy of the record to the customer.

11.3. The Service Provider will reply to the written complaint in writing within 30 days. It shall state the reasons for its rejection of the complaint. The Service Provider shall keep the record of the complaint and a copy of the reply for 3 years and shall present it to the supervisory authorities upon request.

11.4. You are informed that, if your complaint is rejected, you can take your complaint to a public authority or a conciliation body, as follows:

11.5. The Consumer may lodge a complaint with the consumer protection authority:

Pursuant to Article 45/A (1)-(3) of the Consumer Protection Act and Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, the Government Office acts as the general consumer protection authority:

11.6. In case of a complaint, the Consumer has the possibility to contact a conciliation body, the contact details of which can be found here:

Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Phone number: (72) 507-154; (20) 283-3422
Fax number: (72) 507-152
President: Dr. Ferenc Bércesi
Website address:
E-mail address:;
Bács-Kiskun County Conciliation Board Address: 6000 Kecskemét, Árpád krt. 4. Postal address: 6001 Kecskemét Pf. 228. Phone numbers: (76) 501-525; (76) 501-532; (70) 702-8403
Fax number: (76) 501-538
President: Dr. Zsuzsanna Horváth
Website address:
E-mail address:
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: (66) 324-976
Fax number: (66) 324-976
President: Dr. László Bagdi
Website address:
E-mail address:
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: (46) 501-091 (new cases); 501-871 (pending cases)
President: Dr. Péter Tulipán
Website address:
E-mail address:
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Phone number: (1) 488-2131
Fax number: (1) 488-2186
President: Dr. Éva Veronika Inzelt
Website address:
E-mail address:
Csongrád-Csanád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number (62) 554-250/118 ext.
Fax number: (62) 426-149
President: Dr. Károly Horváth
Website address:
E-mail address:
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.
Phone number: (22) 510-310
Fax number: (22) 510-312
President: Dr. József Vári Kovács
Website address:
E-mail address:;
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: (96) 520-217
President: Dr. Beáta Bagoly
Website address:
E-mail address:
Hajdú-Bihar County Conciliation Board
Headquarters: 4025 Debrecen, Petőfi tér 10.
Office location: 4025 Debrecen Vörösmarty u. 13-15.
Phone numbers: (52) 500-710; (52) 500-745
Fax number: (52) 500-720
President: Dr. Zsolt Hajnal
Website address:
E-mail address:
Heves County Conciliation Board
Address for correspondence: 3300 Eger, Pf. 440.
Customer reception: 3300 Eger, Hadnagy u. 6. ground floor
Phone number: (36) 416-660/105 extension Fax number: (36) 323-615
President: Dr. István Gondos
Website address:
E-mail address:
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floor
Phone number: (20) 373-2570
Fax number: (56) 370-005
President: Dr. Dr. Judit Lajkóné Vígh
Website address:
E-mail address:
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: (34) 513-010
Fax number: (34) 316-259
President: Dr. Gabriella Bures
Website address:
E-mail address:
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány u. 9/a
Phone number: (32) 520-860
Fax number: (32) 520-862
President: Dr. Erik Pongó
Website address:
E-mail address:
Pest County Conciliation Board
Registered office: 1119 Budapest, Etele út 59-61. II. floor 240.
Postal address: 1364 Budapest, PO Box 81
Phone number: (1)-269-0703
Fax number: (1)- 269-0703
President: Dr. Pál Koncz
Website address:;
E-mail address:
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna utca 6.
Phone number: (82) 501-000
Fax number: (82) 501-046
President: Dr. Imre Csapláros
Website address:
E-mail address:
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: (42) 420-180
Fax number: (42) 420-180
President: Katalin Görömbeiné Dr. Balmaz
Website address:
E-mail address:

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone number: (74) 411-661; (30) 664-2130
Fax number: (74) 411-456
President: Gréta Mónus
Website address:
E-mail address:;

Vas County Conciliation Board
Client reception: 9700 Szombathely, Rákóczi Ferenc u. 23.
Phone numbers: (94) 312-356; (94) 506-645; (30) 956-6708
Fax number: (94) 316-936
President: Dr. Zoltán Kövesdi
Website address:
E-mail address:
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1.
Phone number: (88) 814-121; (88) 814-111
Fax number: (88) 412-150
President: Dr. Klára Herjavecz
Website address:
E-mail address:
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Phone number: (92) 550-513
Fax number: (92) 550-525
President: Dr. Sándor Molnár
E-mail address:

11.7. The conciliation body is responsible for settling consumer disputes out of court. The role of the conciliation body is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is not successful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. At the request of the Consumer or the Service Provider, the conciliation body shall give advice on the rights and obligations of the Consumer.

11.8. In the event of cross-border consumer disputes related to online sales or online service contracts, all conciliation bodies operated by the county (capital city) chambers of commerce 20. and industry may act, taking into account the rules of jurisdiction set out in Section 20 of the Act on the Protection of Consumer Rights and Freedoms.

11.9. The Consumer may use the EU online dispute resolution platform in case of a complaint. Using the platform requires a simple registration on the European Commission system by clicking here. After logging in, the Consumer can then submit a complaint via the online website at

11.10. The service provider has a duty to cooperate in the conciliation procedure. As part of this, it must send its reply to the conciliation body and ensure the participation of a person authorised to negotiate a settlement at the hearing. If the seat or establishment of the business is not registered in the county of the Chamber of Commerce operating the territorially competent conciliation body, the business’s obligation to cooperate extends to offering the possibility of a written settlement in accordance with the Consumer’s request.

11.11. If the Consumer does not apply to a conciliation body or if the procedure has not been successful, the Consumer has the right to take the matter to court in order to settle the dispute. The action must be brought by means of a statement of claim containing the following information:
– the competent court;
– the names of the parties and their representatives, their place of residence and their status in the proceedings;
– the right asserted, stating the facts on which it is based and the evidence in support of those facts;
– the data from which the jurisdiction and competence of the court can be established;
– a request for a definitive ruling from the court .
The application must be accompanied by the document or a copy of the document, the contents of which are relied on as evidence.

12. Copyright

12.1. As as a website is a copyright work, it is prohibited to download (reproduce), retransmit to the public, otherwise use, electronically store, process and sell the content of or any part thereof without the written consent of the Service Provider. However, the User may download the GTC and the Privacy Policy without any conditions or restrictions and store them in any form.

12.2. Even with written consent, any material from the website and its database may only be reproduced by linking to that website.

12.3.. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and its Internet advertising space.

12.4. It is prohibited to adapt or reverse engineer the content of the website or any part of it; to create user IDs and passwords in an unfair manner; to use any application that could modify or index the website or any part of it.

12.5. The name is protected by copyright, and its use, with the exception of the reference, is only possible with the written consent of the Service Provider.

12.6. The User acknowledges that the Service Provider shall be entitled to a penalty in the event of unauthorized use. The amount of the penalty is HUF 60.000 gross per image and HUF 20.000 gross per word. The User acknowledges that this penalty is not excessive and browses the Site with this in mind. In the event of copyright infringement, the Service Provider will apply for a notarial certification of facts, the amount of which will also be charged to the infringing user.

13. Data protection

The privacy policy of this website is available at:

Budapest, 2022. 22 June.

Sample withdrawal declaration

(fill in and return only if you wish to withdraw from the contract)

Addressee (name, postal address, e-mail address, fax number, telephone number): Kft., 2051 Biatorbágy, Naphegy köz 20.,, +36305138964

I, the undersigned, declare that I withdraw from the sale of the following goods:

Date of order / date of receipt:

Name of consumer(s):

Address of consumer(s):

Signature of the consumer(s) (only in case of written notification):


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